General Terms and Conditions

This website yamantievs.com and all images, videos, program code and related information in the form of content (hereinafter referred to as the “Site” or “Website”) are the property of Vinivel Ltd. EIK: 115118436, with registered office and address of management in Plovdiv, 72 Raiko Daskalov Street

The purpose of these general terms and conditions is to establish the relationship between Vinivel Ltd. (hereinafter referred to as the “Merchant”) and all natural or legal persons (hereinafter referred to as “Customers”) who wish to purchase products offered online on the Site.

I General provisions

1.1 Information required by the Consumer Protection Act, the Electronic Commerce Act, and the European Union Directives on the sale of products on the Internet

Trade name of the Merchant: Vinivel Ltd.

Registered office and address of management: Plovdiv, 72 Raiko Daskalov Street

UIC: 115118436

Represented by: Yulian Hristov Yamantiev

Bodies exercising control and providing consumer protection:

Personal Data Protection Commission

Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.

Tel.: (02) 940 20 46

Fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

Commission for Consumer Protection

Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4, and 6,

Tel.: 02 / 980 25 24

Fax: 02 / 988 42 18

Hotline: 0700 111 22

Website: www.kzp.bg

In the event of a dispute related to an online purchase, you can use the ODR website. (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)

1.2. The website is accessible at yamantievs.com, and through it, Customers can purchase and receive services related to the delivery of products offered on the Website.

1.3. Through the Website, Customers can receive information about new products, their characteristics, prices, delivery terms, and promotions organized by the Merchant.

1.4. The Merchant is obliged to deliver the products ordered by Customers in accordance with the provisions of the law, guaranteeing the rights of Consumers and fully complying with good consumer and commercial practices.

1.3. Through the Website, Customers can obtain information about new products, their characteristics, prices, delivery terms, and promotions organized by the Merchant.

1.5. The Merchant uses the services of a third party, in this case the courier company ________ (name of the courier company), to deliver the products purchased from the Website to Customers. The delivery price is determined separately and explicitly from the price of the goods, and when ordering products, Customers are informed of the amount of the delivery fee that will be paid to the courier company.

II. Order, delivery, and documents when ordering

2.1. To place an order for products offered on the Website, each Customer selects the quantity of products they wish to order. They then enter their details, indicate whether they wish to receive an invoice, and enter the delivery address for the ordered products.

2.2. When placing an order, the Customer must agree to these general terms and conditions. If they do not agree to them, it is not possible to complete the product ordering process. By agreeing to comply with these General Terms and Conditions, the Customer confirms that they have read them, agree with their content, and undertakes to comply with them.

2.3. When filling in the product order details, the Customer undertakes to enter accurate, up-to-date, and correct delivery details—names, address, contact details. If incorrect or false details are provided, the Customer may lose their right to receive the product.

2.4. The email address and telephone number provided by the Customer during the order will be used as a channel for communication and exchange of electronic documents between the Merchant and the Customer.

2.5. Each Customer may change the details of an order only if they request this by email or telephone, using the contact details provided during the order. Requests to change an order made by means other than those provided during the order (email address or telephone number) will not be accepted.

2.6. After correctly entering the data, the Customer shall send the order to the Merchant for execution. Upon confirmation of the order, the Customer shall receive information about the order placed at the previously specified email address.

2.7. The ordered items are delivered using the services of the courier companies Speedy and Econt.

2.8. The ordered items are delivered within 5 working days.

2.9. If the Merchant is unable to fulfill an order due to the fact that the ordered goods are not in stock, they are obliged to notify the Customer thereof.

III. Consumer protection

3.1. All terms and conditions of this section, as well as the general terms and conditions, apply only to natural or legal persons who can be considered consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of October 25, 2011.

3.2. The main characteristics of the products offered through the Site are described on the page of the respective product.

3.3. The prices of the products advertised on the Website are final, advertised in Bulgarian levs (BGN) and include VAT and all other taxes or fees required by law.

3.4. The amount of postal and courier costs for the delivery of the products is not included in the price of the products advertised on the relevant page, but is charged additionally. Their amount is provided as information during the ordering process, before it is sent for processing by the Merchant. The Customer has the opportunity to familiarize themselves with this information when placing an order, as before sending an order for processing by the Merchant, all costs that they will incur in order to receive the products subject to their order are displayed.

3.5. The information provided to Customers is current at the time of its display on the Website, before and during the placing of an order.

3.6. The Merchant shall specify the delivery terms for individual products on the Website.

IV. Refusal of goods

4.1 The customer has the right to cancel the ordered goods within 14 days of receiving them if they have not been used, the packaging has not been damaged, and they are in the same condition as when they were received, in accordance with the terms of Article 55 of the Consumer Protection Act.

4.2 If a defective product is found within 24 hours of receipt and the commercial appearance of the goods and packaging is intact, the Merchant undertakes to replace it with a new one in accordance with the warranty conditions of the respective manufacturer or to refund the value of the goods paid by the customer, in accordance with Article 55 of the Consumer Protection Act, effective from the date on which the customer exercised their right of withdrawal. After this period or in case of damage to the commercial appearance or packaging of the goods, the repair of the goods shall be borne by the customer.

4.3 Transport and other costs related to the receipt of the goods shall be borne by the customer. In case of non-compliance of the goods with the characteristics specified on the website, the supplier shall refund the entire amount paid by the consumer, including the transport costs paid by the customer for the purchase of the goods, in accordance with Article 59(3) of the Consumer Protection Act and within 14 days of receipt of the goods, provided that the commercial appearance of the goods and packaging is not damaged.

4.4 Products can only be returned to the following address: Plovdiv, 72 Raiko Daskalov Street.

4.5. The customer undertakes to store the received products with due care, to keep the original packaging for the entire warranty period and the period during which the goods may be returned.

V. Other conditions

5.1. The Merchant shall deliver and transfer the goods to the Customer within the specified time limits.

5.2. The Customer must inspect all products contained in the delivery upon receipt. If one or more of the products do not meet the requirements and technical specifications, the Customer shall immediately notify the Merchant thereof.

5.3. The Merchant shall guarantee and take measures to protect the Customer’s data in accordance with the Personal Data Protection Act.

5.4. The Customer agrees that the Merchant may process their personal data for the purposes of the orders placed only. The Merchant shall not be entitled to disclose such data to third parties without an order from a competent authority of the Republic of Bulgaria.

5.5. By placing an order on the Website, the Customer agrees to receive commercial communications from the Merchant for future marketing purposes and campaigns, and declares that they will not treat these electronic communications as unsolicited commercial communications within the meaning of the Consumer Protection Act and the Electronic Commerce Act.

5.6. These general terms and conditions are permanently available at yamantievs.com and may be amended by the Merchant without prior notice.

5.7. The possible invalidity of any of the provisions of these general terms and conditions shall not invalidate the order placed by the Customer.

5.8. For issues not covered by these general terms and conditions related to the execution and interpretation of the terms and conditions of orders on the Website, the two parties shall first consult each other.

5.8. For issues not covered by these general terms and conditions related to the execution and interpretation of the terms and conditions of orders on the Website, both parties shall first consult the Arbitration Court at the Chamber of Commerce and Industry of the Republic of Bulgaria, and then the Consumer Protection Commission. If no agreement is reached before the Arbitration Court, the laws of the Republic of Bulgaria shall apply through the relevant competent authority at the address and registered office of the Merchant.

Dear customers, in the event of a dispute related to an online purchase, you can use the ODR website.